Frequently Asked Questions



What can a Canadian dentist teach a US or other international dentist?
This is the era of globalization. Everything anyone knows, anyone else can learn and apply to their life. A huge part of my practice development has come from learning from US dental practice management experts and business training experts. I have also taken information from around the world where ever I have seen a place I can improve including Total Quality Management principles honed in Japan. The issue is not the country where the information comes from but the quality of the information. That is best judged by the results I have achieved in my practice.
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How is Canadian dentistry similar or different to the US or other parts of the world?
Almost anywhere private practice dentistry is conducted there is competition for patients, interference by insurance companies, angst over what fees to charge, staff to train, financial arrangements to be made, costs to control and every other business issue that dentists and non dentists alike have to deal with. I cover the best practices I have learned that attract patients, keep you organized, keep you profitable and even enable you to cut back your work week if you like.
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How do I know you are genuine?
You can check my office website: Deervalleydentalcare.com You can even come to my office. I will even let you speak to my accountant. Email me if you need this level of reassurance and I will set it up.
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How much of an improvement can I expect to see?
The answer to this question is the degree to which you are willing to leave your comfort zone. If you won't leave your comfort zone, you won't improve. If you are willing to try any proven, ethical method even if it scares the hell out of you, there are no limits to your success, even including surpassing me.
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How long does it take to see an improvement?
See prior answer. When the student is ready the teacher appears. The teacher is here. Is the student ready?
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Is your program affordable?
My goal is to make this information so affordable and so risk free to try that every dentist that encounters it will be able to give it a try. And if it is not for them (meaning they are not ready to leave their comfort zone), I will even give you your money back. Heck you can even keep the material. This guarantee is so generous that it is stupid of me to even offer it and I am going against the advice of my advisors. But I believe dentists are generally honorable and honest but also very skeptical so I want to make it 200% risk free. P.S. At the time of this writing NO ONE who has purchased ANY of my products has ever asked for a refund.
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Privacy Policy

David D. Robertson Professional Corporation, operating as Dental Management Secrets ("DMS") Online Privacy Policy (Last updated April 19, 2007)

DMS has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

1. Consent for Collection, Use and Disclosure

Your use of the DMS site and/or your registration for DMS products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the DMS site.
DMS may occasionally update this Privacy Policy. When it does, DMS will also revise the "last update" date at the top of this Privacy Policy. In addition, DMS will seek a customer's prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. DMS will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, DMS will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.

A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to unsubscribe@dentalmanagementsecrets.com. Please note that, if you do, DMS may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any DMS product and you request a refund, the guarantee will be honored.

2. Accountability

DMS collects, at the time of your registration and your sign-on to its web site, certain "personal information" (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
DMS has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that DMS will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on DMS's behalf.

DMS has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy. Other DMS individuals may be delegated to act on behalf of the Privacy Officer.

3. Purposes for Collecting Personal Information

DMS collects and uses personal information for the following Identified Purposes:

(a) to understand customer needs regarding DMS's services;

(b) to develop and provide our web site and our products and services for our customers;

(c) to fulfill your requests for products, services or information;

(d) to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from DMS, its affiliates and third parties;

(e) to allow customers to access limited-entry areas of DMS's site;

(f) to personalize some of our services and products for you and to deliver targeted advertisements and offers from DMS and third parties;

(g) to bill accounts and maintain payment records;

(h) to comply with any applicable law, regulation, legal process or government request;

(i) to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the DMS site or any DMS product or service;

(j) to protect the services, products or rights of DMS, including but not limited to the security or integrity of the DMS site; and

(k) to identify and resolve technical problems concerning DMS's site, products and services.

DMS also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

4. Limiting the Collection of Personal Information

DMS limits its collection of personal information to only that information which is necessary for the Identified Purposes. DMS does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the DMS web site, a cookie may be placed on your computer or the cookie may be read if you have visited the DMS site previously. DMS uses cookies to allow DMS to determine which products and services you have already purchased so that DMS does not provide redundant information to you, and, if you are an DMS affiliate, to track DMS sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the DMS web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the DMS site.

5. Disclosure, Processing and Retention

DMS does not sell, rent or disclose your personal information to anyone else, except:

(a) to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);

(b) to DMS's employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on DMS's behalf for any of the Identified Purposes;

(c) as necessary if DMS has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with DMS's rights or property, other users of DMS's web site, products or services, or anyone else that could be harmed by such activities; and

(d) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that DMS or substantially all of its assets are acquired, your personal information may be one of the transferred assets.
Your information may be stored and processed in the United States, or in any other country in which DMS or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.
After your account becomes inactive (that is, if you request to be removed from our database), DMS will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove DMS's compliance with any applicable law.

6. Accuracy of Personal Information

DMS will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing DMS about changes to their personal information. You can do this by calling 604-730-2833 or sending an email to our privacy department. DMS will use new or updated personal information it receives from customers to update its own records.

7. Security Safeguards

DMS will use reasonable efforts to protect customers' personal information.

8. Access to Personal Information

DMS will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling 403-26-0451, writing to:

Dental Management Secrets
30, 1221 Canyon Meadows Drive SE
Calgary Alberta Canada T2J 6G2

... or upon request to the Privacy Officer.

If DMS is not able to provide access to some aspect of a customer's personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting DMS or the Privacy Officer as described above. DMS will promptly correct such personal information.