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So far drobertson has created 68 blog entries.
12 04, 2019

Why Training Fails

By |2019-04-11T16:58:57+00:00April 12th, 2019|Dental Office Management|0 Comments

Of course, your staff needs to be trained. Without training, they are like a ship without a rudder, doing whatever comes easily to them; Otherwise known as the path of least resistance. Why do something hard, even if it better, have an easy way that gets you off the hook and kicks the problem down [...]

18 11, 2017

How Do You Set a Policy, and Enforce It?

By |2018-01-09T19:32:24+00:00November 18th, 2017|Consulting, Dental Office Management, Dental Office Manager Training|0 Comments

Policies allow you to set guidelines on how you want pretty much any part of your practice to operate. Without policies, your staff really have no direction. How to set a policy. First you need to analyze your practice to determine that the policy is truly the best thing for the practice. When you create [...]

25 10, 2017

How to Terminate an Employee*

By |2018-01-09T19:24:59+00:00October 25th, 2017|Dental Office Management, Dental Office Manager Training|0 Comments

Terminating an employee is never easy. Whether it's the first time or the 50th, every case is difficult, emotional and stressful. But no matter how difficult it is for you, it's obviously more difficult for the individual losing their job. Loss of employment is high on the list of tragedies in a person's life that [...]

10 10, 2017

When Employees Don’t Perform, Here Is What to Do… The Progressive Management Process

By |2018-01-09T19:24:59+00:00October 10th, 2017|Uncategorized|0 Comments

Most managers dislike having to deal with employees who are not performing up to standards more than anything else. They would rather spend their time on activities such as setting goals, reviewing progress, and eliminating problems employees experience as they strive to complete their work. However, it is a part of the job that should [...]

18 09, 2017

How Much Does Good Customer Service Cost?

By |2018-01-09T19:24:59+00:00September 18th, 2017|Dental Office Management, Uncategorized|0 Comments

First, let’s start with how much bad customer service can cost your practice. Unless you are providing substandard dental care, most patients who are lost are because of poor customer service. Depending on where that patient came from, you have a certain acquisition cost or investment in that patient that you need to recoup but [...]

9 09, 2017

The 9 P’s Of Customer Service In Dentistry

By |2018-01-09T19:24:59+00:00September 9th, 2017|Dental Practice Management, Dental Productivity, General|0 Comments

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the patient's requirements are met. We’ve put together some of the characteristics of good customer service we call the 9 P’s: Patience: Not only is patience important to patients, [...]

28 08, 2017

Customer Service Excellence In Dentistry

By |2018-01-09T18:56:28+00:00August 28th, 2017|Uncategorized|0 Comments

To us dentists, providing great dental care is our top priority, and it should be. The thing many of us forget is that getting great dental care is only part of the patient experience. When a patient goes home with a new crown or a toothache that is fixed they feel you have just done [...]

27 07, 2017

How To Hire Your Next Superstar

By |2017-07-27T18:03:49+00:00July 27th, 2017|Dental Office Manager Training|0 Comments

  Hiring employees is complicated and challenging and can be one of the most important management functions you perform. Assign it the priority it deserves and you can boost the productivity and the performance of your entire team. Do it wrong and you risk losing the high performance employees that will take you and your [...]

5 07, 2017

Is it important for your office manager to have dental experience?

By |2017-07-27T18:14:30+00:00July 5th, 2017|Dental Office Manager Training, Uncategorized|0 Comments

Much of the time the manager of a dental office gets promoted within the office from positions such as dental assistant or receptionist. Yes, these people usually have a wealth of experience in the dental field but usually have little or no training on how to manage a dental office properly. So, the answer to [...]

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