Dental Office Management

/Dental Office Management
12 04, 2019

Why Training Fails

By |2019-04-11T16:58:57+00:00April 12th, 2019|Dental Office Management|0 Comments

Of course, your staff needs to be trained. Without training, they are like a ship without a rudder, doing whatever comes easily to them; Otherwise known as the path of least resistance. Why do something hard, even if it better, have an easy way that gets you off the hook and kicks the problem down [...]

18 11, 2017

How Do You Set a Policy, and Enforce It?

By |2018-01-09T19:32:24+00:00November 18th, 2017|Consulting, Dental Office Management, Dental Office Manager Training|0 Comments

Policies allow you to set guidelines on how you want pretty much any part of your practice to operate. Without policies, your staff really have no direction. How to set a policy. First you need to analyze your practice to determine that the policy is truly the best thing for the practice. When you create [...]

18 09, 2017

How Much Does Good Customer Service Cost?

By |2018-01-09T19:24:59+00:00September 18th, 2017|Dental Office Management, Uncategorized|0 Comments

First, let’s start with how much bad customer service can cost your practice. Unless you are providing substandard dental care, most patients who are lost are because of poor customer service. Depending on where that patient came from, you have a certain acquisition cost or investment in that patient that you need to recoup but [...]

20 12, 2013

Why Dental Management Seminars Don’t Work

By |2017-01-26T17:01:55+00:00December 20th, 2013|Dental Office Management, Dental Office Manager Training, Dental Practice Management, Personal Growth|0 Comments

This title may come as a surprise since I host and present practice management seminars. If a dentist takes a course he or she will learn some good material. But I also know that the impact is exponentially higher when we get a chance to also help your staff see how the office needs to [...]

15 10, 2013

How do you get staff loyalty?

By |2015-04-22T23:48:26+00:00October 15th, 2013|Dental Office Management, Dental Office Manager Training, Dental Practice Management|0 Comments

We have spoken to several offices interested in coming to Cabo, who basically decided not to go because they did not feel that their staff deserve it. They feel their staff are not loyal, and basically not that motivated, so why would they reward that? Obviously that is a good point. Certainly if you have one [...]

28 08, 2013

Your best Future Patient is your Current Patient

By |2017-01-26T17:01:55+00:00August 28th, 2013|Dental Office Management, Dental Office Manager Training, Dental Practice Management, Personal Growth|0 Comments

Dentists are obsessed with new patients and new patient flow. No dentist is ever satisfied with the number of new patients they see. Dentists see new patients as a source of new income and also an indicator of practice health. And that is true, they are. Those are key numbers and it is important for [...]

26 03, 2013

A Little Mistake That Cost A Dentist More Than $30,000

By |2017-05-08T15:13:35+00:00March 26th, 2013|Dental Office Management, Dental Office Manager Training, Dental Practice Management|0 Comments

When Dr Jones (not his real name) downloaded his office manual from a popular internet site, he thought he had taken care of a big potential problem, but instead he ended up having to pay a $30,000 employment claim. It’s really simple – If you don’t have an office manual, you need one. If you [...]