CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

9 Tips for Conducting a Good Staff Meeting

No one really likes a staff meeting but they are a necessary part of managing a dental office. Making sure they are run properly can make the difference between meetings that everyone dreads or ones that seem like a good use of everyone’s time.

Here are 9 simple tips for making sure your next meeting goes well.

  1. Be on time. On time means being a bit early if you can. Be prepared for the meeting so you are not wasting anyone’s time fumbling around with paper or your laptop.
  2. Make Introductions. Most of your meetings will be with people who already know each other. If they don’t it is your job to make sure everyone knows each other. Do this by starting with the highest-ranking person in the room.
  3. Have an agenda. You should have a good, strong agenda so that you can stay on track if you do get off track, you should have a facilitator to get you back on track.
  4. Sit Appropriately. If possible, make sure you adjust your chair so it is equal height to everyone else at the table. Make sure you seem like you are interested in the meeting. No slouching in your chair. Sit forward and engage others with your posture.
  5. Speak up. You need to speak loud enough so everyone in the room can hear you.
  6. Understand the unwritten speaking rules. Don’t interrupt others when they are speaking. This is generally true but remember that you are running the meeting so you may need to interrupt to keep the meeting on schedule or ensure your agenda is followed. Try not to argue with others. Hear their point, acknowledge you have heard what they say and move on.
  7. You can drink coffee/tea and water but do not bring food. Unless it is predetermined that this is a breakfast or lunch meeting do not bring food. Food can smell bad to other attendees, distract others who may be hungry, and you can make noises that disrupt the meeting.
  8. Do not have your phone out. Do not keep your cell phone on the table during meetings. Even if you are not looking at your phone, it can get distracting if it starts making noises or lights up with an incoming text or email. Keep your phone in your pocket and on silent. Do not answer texts or emails. If you don’t follow this rule you cannot expect anyone else in the room to follow it either.
  9. Don’t save all your questions for the end. Ask your questions at the appropriate time. Do not leave all your questions to the end when everyone is getting ready to go. Also, allow others to ask their questions during the meeting as well.

You should also ensure someone is properly recording the meeting minutes. They capture the essential information of a meeting, decisions and assigned tasks. They keep attendees on track by reminding them of their role in a project and clearly define each attendee’s task take away.

Meeting minutes should not be an exact recording of everything that happened during the meeting. They are meant to record basic information such as the actions assigned and decisions made.

We cover all if these items in more detail in our Management 101 course. Our next course is coming up in January 2018 in Las Vegas. Please visit our website for more details on this and other courses we offer.

Want to ensure your office manager knows exactly what to do when conducting meetings or any other managerial duty? Send them to our next Management 101 course on one of dates we have scheduled for 2018.

We guarantee you won’t be disappointed. If you don’t see the value in sending your manager we will refund their registration fees. Contact Kodie today at (403) 984‑0114 or register online at https://dentalmanagementsecrets.com/management-101/

Regards,

Dr Dave

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

How Do You Set a Policy, and Enforce It?

Policies allow you to set guidelines on how you want pretty much any part of your practice to operate. Without policies, your staff really have no direction.

How to set a policy.

First you need to analyze your practice to determine that the policy is truly the best thing for the practice. When you create a policy you should be consistent with the way you introduce the policy to staff. Meetings, emails, and memos etc are all acceptable. Pick whatever you are most comfortable with.

Be sure you tell them why the policy has been created. Be honest as that will help you with compliance. Include when the policy will take effect.

There is nothing more confusing for your team than being presented a policy that is not enforced. Especially for the team members who follow the policy when others are not.

The consequences of not enforcing policies:

  1. You lose face
  2. Nothing changes
  3. Team members feel they have a choice of which policies they can follow.
  4. You lose control of the office
  5. You wasted your time and everyone else when you introduced the policy.
  6. Your next policy will be ignored.

How to enforce a policy:

  1. First you must believe in the policy yourself. If you don’t you will never take the action to enforce it.
  2. Know your policies. If you don’t know each and every policy your team will soon learn which ones you don’t know and try to get away without following them.
  3. Recognize your policies. You need to be aware of your policies enough that you can recognize when they are and when they are not being followed.
  4. Act immediately when you recognize a policy is not being followed. The longer you wait the harder it is to correct and the more team members that will assume they can get away with it.
  5. Follow through. You should know what the consequences of not following a policy are and follow through with those consequences.

Attendees of our Management 101 course will cover and practice setting policies that are specific to your practice and situation.

Want to ensure your office manager knows exactly what to do when setting and enforcing policies or anything else a manager needs to know? Send them to our next Management 101 course on one of dates we have scheduled for 2018.

We guarantee you won’t be disappointed. If you don’t see the value in sending your manager we will refund their registration fees. Contact Kodie today at (403) 984‑0114 or register online at https://dentalmanagementsecrets.com/management-101/

Regards,

Dr Dave

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

How to Terminate an Employee*

Terminating an employee is never easy. Whether it’s the first time or the 50th, every case is difficult, emotional and stressful. But no matter how difficult it is for you, it’s obviously more difficult for the individual losing their job. Loss of employment is high on the list of tragedies in a person’s life that results in extremely high levels of stress. With stakes so high, it is critical – no, it’s an obligation – that you ensure the termination be done with a high degree of professionalism, and most importantly, with as high a degree of compassion as possible.

If you follow the Progressive Management Process we discussed in our last newsletter, the employee should never be surprized when this day comes because they have had ample chance to correct their behaviour.  The discussions and signed documentation (should have) happened prior to this meeting. This entire process should take less than 5 minutes.

Here are a few steps to ensure the process goes as smoothly as possible:

Preparation:

  1. Check into any legislation that may require termination pay and/or required information for a termination.
  2. Create your termination letter in advance, take time read and reread the letter to ensure accuracy.
  3. Practice your verbiage.
  4. Clear out the terminated employees work area (with an appropriate witness) prior to any of your employees beginning their work shift. Be sure to gather all their personal belongings.
  5. Select a private room for the termination that has easy access to a building exit. They should be able to exit the building with minimal access to other employees and patients.
  6. Set up three chairs in the room. One for the employee, one for the witness and one for the manager or supervisor that will be conducting the termination.
  7. The witness should be someone of authority. Never have two males terminate a female employee.

Inviting the employee to their termination meeting.

  1. Have your witness meet the employee at the front door and walk with them to the selected meeting room.
  2. The employee should not be informed of what the meeting is about. If they ask the reply should be that “manager name” has all the details.

Conducting the termination meeting

  1. Seat the employee closest to the door and begin speaking as soon as they are seated. The manager should be facing both the employee and the witness.
  2. State slowly and clearly that you have decided to terminate your business relationship with them.
  3. Refer to the issues that have been discussed on several occasions through progressive management.
  4. Tell them what event specifically triggered the termination.
  5. Tell them they will be paid for today.
  6. Give them a letter with the details regarding their payroll and benefits etc.
  7. Stand and politely motion for the employee to exit the room.
  8. Escort them to the exit, preferably not past other employees or patients.
  9. Ensure they are ok to drive and offer a taxi chit if necessary.

There are many different situations that can arise in these meetings so be prepared to deal with things like the employee begging for their job back, crying, or yelling. Don’t be distracted from the task at hand. Remain calm and professional. If you have prepared properly in advance you should be able to stay on track. If they ask a bunch of questions refer them to read the letter at home and to call if they have any questions. Your goal is to do what you need to do and have them out of the office as quickly as possible while remaining professional and courteous.

Attendees of our Management 101 course will cover termination in depth and spend time role playing with both our facilitator and other attendees to ensure they have some degree of proficiency before they need to terminate someone for real.

Want to ensure your office manager knows exactly what to do when dealing with employees who are not performing to standards? Send them to our next Management 101 course on one of dates we have scheduled for 2017-2018.

We guarantee you won’t be disappointed. If you don’t see the value in sending your manager we will refund their registration fees. Contact Kodie today at (403) 984‑0114 or register online at https://dentalmanagementsecrets.com/management-101/

Regards,

Dr Dave

*Note: we are not lawyers and this post should not be considered legal advice. Please consult with your lawyer for any specific issues that may pertain to your specific situation.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

How To Hire Your Next Superstar

Hiring employees is complicated and challenging and can be one of the most important management functions you perform. Assign it the priority it deserves and you can boost the productivity and the performance of your entire team. Do it wrong and you risk losing the high performance employees that will take you and your team to the next levels—or even worse, the following could occur:

  • Dissatisfied or lost customers
  • High turnover and associated expenses
  • Incomplete work
  • Increased operating costs
  • Lawsuits
  • Lost business opportunities
  • Lower morale and higher frustration
  • Poor productivity, poor quality
  • Sabotage
  • Good people going to a competition
  • Added stress for the existing workforce and management
  • Substandard organizational and personal performance

Wasted training time Most hiring mistakes fall into two categories:

  1. Hiring someone who should not have been hired, and
  2. Not hiring someone who should have been.

People make these mistakes, often unintentionally, because they have a poor recruiting and hiring strategy—or none at all. I don’t have time here to go through everything we would cover in our management 101 course but here are a few simple mistakes many people make during the hiring process.

Six Common Hiring Errors

  1. Looks good, is good. Your first impression may not be correct. Assuming a positive first impression means they have all the attributes you are looking for is a mistake made often by employers.Don’t let a positive first impression cloud your objectivity through the interview process or worse yet don’t skip someone to the front of the line because of your initial thoughts.
  2. Looks bad, is bad. Once again, be cautious of first impressions. They may exhibit one negative attribute during your initial encounter that may not have any bearing on their fit for your position.
  3. Hiring Yourself. Especially if you are hiring someone to do a job that you can’t or won’t do, hiring someone like you is a big mistake. It is easy to like someone who is like you but that similarity may mean they are not a good candidate for the job.
  4. Rush to hire. Business conditions or growing demands can force a relaxation in hiring standards. If they fog the mirror, they’re a strong candidate. Many people overlook signs of trouble in their haste to relieve the burden on the business.
  5. Poor communication. Avoid the trap of hearing what you want to hear. Keep formal notes to accurately record what is said during interviews. Make sure your job requirements and performance expectations are clear. Be prepared for interviews to get what you need out of them.
  6. I’ll know it when I see it. If you think you are going to have some kind of “A-ha!” moment where you will discover exactly the right traits during the interview process you are likely headed down the road of hiring the wrong person. Have a clear picture of the person you want to hire to avoid this highly subjective method of making a decision.

By avoiding these common mistakes, you increase the chances of your next hire being the superstar you are looking for.

Want to ensure your office manager knows exactly what to do in the hiring process? Send them to our next Management 101 course.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Is it important for your office manager to have dental experience?

Much of the time the manager of a dental office gets promoted within the office from positions such as dental assistant or receptionist. Yes, these people usually have a wealth of experience in the dental field but usually have little or no training on how to manage a dental office properly.

So, the answer to my first question is NO. There is no need to have any dental experience to manage a dental office. To truly manage any office, you need to be good at managing the people and systems required to keep the office running smoothly. Those skills are not unique to the dental industry. It is easier to learn the specifics of a dental office than it is to learn the skills of a good manager.

Why am I telling you this?

It is because most of you are in a situation where your manager does not have the skills required to manage your office in a way that is efficient and productive. In many cases your manager is barely keeping their head above water. Spending most of their time putting out fires and reacting to situations rather than being in control of the direction of the office.

We have worked with hundreds of managers that are in this situation. We hear the stories of frustration and stress they deal with daily. Many times, these stories are told through sobs and tears when the manager feels they can finally share their frustrations with someone who understands.

Our workshop style training is set up specifically to create an environment where your manager can let their guard down and get answers to questions they are afraid to ask you, their boss. This is when the real learning occurs. They can interact with a group of their peers, others who are experiencing the same issues and work through them with an experienced facilitator.

Don’t wait any longer, get your manager the training they need and deserve. Send them to our next Management 101 course.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Discover the Fortune That Lies Hidden In Your Office Manager

A good office manager is an asset to your office, but a great office manager can make you millions! 

What is the difference between a good office manager and a great one?

Training. 

Without the proper training most office managers never reach their full potential because they spend their time on tasks that are not productive or are not helping increase the practice bottom line.

How much does this cost your practice annually?
A lot! 

It doesn’t have to be that way. With the proper training and support your good office manager can be great.

Here are some comments from some of our recent events:

“Really exceeded my expectations, Craig encouraged interaction with the group with no fear of a wrong answer, we were made comfortable to share & ask.Craig offers a very real human mood to his training.”

“This was the best I have ever participated in, I will be back for more.”

“I have attained a huge knowledge base of information. Working with the other managers has given me the tools & ideas on how I can help better.”

Don’t leave your manager struggling when they can thrive and help grow your practice in ways you never thought possible.

Register for an upcoming event here.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

How to make sure what you’re paying your office manager makes you BOTH smile…

Your office manager in many cases is your highest paid employee, and if they are good at what they do, they should be. Unfortunately most dental office managers find themselves thrown into a position that they haven’t been trained to handle professionally. This means they are probably spending much of their time trying to figure out what they should be doing.

How do they learn what that is? Because most of us dentists never had any training in how to run an office, we usually don’t mentor them well.

When it comes to dental office management, my mentor is Craig Hayes. Craig has been there. He is “that someone” who teaches from experience and not theory. He has had the same situations that your office manager struggles with on a daily basis. Craig took charge of my staff six years ago and continues to manage more than 50 people today; and we have more than doubled our revenue.

The power of Craig’s approach is that his principles work for all practices, large and small, and I would like to share them with you. Craig teaches them what most of us can’t in the DMS Management 101 course. This course is designed specifically to train dental office managers (or dentists who manage their own office), in these proven practice-building principles and techniques.

This interactive workshop sends your manager home with the tools and knowledge to help grow your practice right away. As an added bonus your manager will come home with a fully completed and court-tested office manual. The manual alone is worth more than the cost of the entire workshop! (Not sure why you need an office manual? Read a brief story on our blog, “A little mistake that cost a dentist $30,000” at dentalmanagementsecrets.com/blog).  We promise he/she will greatly improve in ways that will MAKE YOU MORE MONEY – GUARANTEED*.

The next Dental Management 101 course will be held September 22-25, 2014 at the Radisson Hotel & Suites Fallsview, Niagara Falls, ON ($99 per night). To register or get more information on the workshop details call (403) 984‑0114 and ask for Kodie, or go online to dentalmanagementsecrets.com/management-101.

Also, for your convenience, we’ve set up a travel agent to assist with any arrangements and answer any questions. Her name is Cathy Haslett with Custom Travel Solutions. Call her at (403) 269-6075.

Sincerely,

Dr. Dave,

Founder of Dental Management Secrets, Owner of Deer Valley Dental Care

*If you or your manager don’t find value with this training we will refund your registration fee 100%.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

How do you get staff loyalty?

We have spoken to several offices interested in coming to Cabo, who basically decided not to go because they did not feel that their staff deserve it. They feel their staff are not loyal, and basically not that motivated, so why would they reward that?

Obviously that is a good point. Certainly if you have one staff member that is like that, you should replace them. But if your whole office is like that, then maybe you have not acted in such a way as to earn their loyalty.

We train a lot of dentists and dental teams and leadership and management skills have never been taught to dentists, so a lot of us just don’t know what to do. So it is no surprise that we get unmotivated teams.

But think about it. If you have an entire staff that is not loyal you can either replace them all, or find a way to turn around the office atmosphere.

It would be as if you had a disagreement with your child and they were mad at you. At some point you would have to go to them and try to settle the situation. Remember the question, “who’s the parent here?” You can’t expect your kid to come to you and try to resolve it.

So why do we think our staff will come around on their own? It’s like the wall plaque that says “Beatings will continue until Morale Improves”.

If you want to have loyal staff, especially if they are not like that now, then YOU need to make the first move. YOU need to show that you want their heart as well as their hands. You might even need to apologise for past behavior on your part. But you are the one who wants and needs the loyalty of your team, so you are the one that has to go after it. And the only way to get it is to deserve it.

You need to treat your entire team with respect each and every time you interact with them. It takes a long time to earn someone’s trust and 2 seconds to blow it. Think about your part in how they view you and the office.

I know that for our office, our trips to a course are a huge source of loyalty and staff retention. We all get to know each other much better and truly bond in a way we never could in the office.

Our problem has always been in finding a course that helps our entire office and is not directed to only one part of the team.

So we created the program that we always wished we had; sessions for the dentist on leadership so you learn how to create loyalty, sessions for the staff so they know what is expected, and sessions for the manager on how to pull it all together and keep it going month after month.

Just going on the trip improves loyalty, because a lot of your staff would never get to go to a place like this otherwise. And believe me they appreciate that. But the content is also geared to this exact outcome.

We get our staff to work 3 days for no salary to help subsidize the trip. That makes it affordable. And although they worked toward it, you will get a lot of credit for putting it all together.

We also only teach the principles we use in our own practice. We only teach what works. We have to run our office just like you do. We only want ideas that are proven in the real world, not theories.

If you want a great office that you love to come to every day, you need to make the first move. The longer you put it off, the longer you need to put up with people who don’t care and don’t try.

Join us in Cabo San Lucas for our team development seminar this January.

Take a break from winter, show your staff that you are in it for them too and they will respond, I guarantee it. After all, I said we only teach what we do in our office. This is what we do. Every year or two we go somewhere as a team.

Our office morale and staff retention have never been better since we started doing educational trips. And staff retention translates into patient retention and if you don’t know what that translates into then you REALLY need the course!

Hope to see you there.

Click here for more info.

All for now,

Dr Dave

www.dentalmanagementsecrets.com

P.S. January is coming upon us very quickly. And the all inclusive resort, Riu Palace, where we are holding it is filling up. So if you want to come, don’t procrastinate. Make a fresh start in 2014 and set the office and your life on a whole new track.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

A Little Mistake That Cost A Dentist More Than $30,000

When Dr Jones (not his real name) downloaded his office manual from a popular internet site, he thought he had taken care of a big potential problem, but instead he ended up having to pay a $30,000 employment claim.

It’s really simple – If you don’t have an office manual, you need one. If you do have one, you better know that it is the right one for you. In the US and Canada you have over 63 different labor jurisdictions, so to create one on your own with no experience is a really bad idea. And like Dr Jones, downloading the cheapest one you can find on the internet isn’t very smart either.

Here’s a better idea: Send your office manager for a four day program, and have a customized manual covering more than 50 topics and policies that do more than just protect you from “little mistakes.”

A good office manual will not only save you money, but actually make you money. In addition to covering key employment and liability issues, your manual should help reduce overtime, increase productivity and patient satisfaction, and provide consistent guidelines for training.
So which way would you handle this important business decision?

  1. Remain vulnerable with no manual,
  2. Use a cheap internet template that still needs hours of work and extensive lawyer review,
  3. Create your own from scratch with weeks of effort and potentially increase your liability, or
  4. Send your manager(s) to work with our professional team for a few days at our next Management 101 training, and have them return with a complete office manual that  protects your practice and increases productivity.

Our Management 101 Workshop does more than just create an office manual, it also includes training on all aspects of managing a dental office and successfully implementing your new office manual.   We now have an Office Manual Workshop and 4 Day Intensive Manager Training scheduled in 11 cities across North America.

Satisfaction Guaranteed

Now save $400 off our regular price of $1,595 and pay only $1,195 for our next 4 day training event in Las Vegas. Your satisfaction is guaranteed. If you don’t feel completely satisfied, we will refund 100% of your purchase price.

**The $400 savings applies to our next workshop only in Las Vegas April 16-19, 2013.**

More Details here or give us a call at (403) 984‑0114.

All for now,

Dr Dave

PS – You would spend more than $1,595 in legal fees on your manual alone!
Book your office manager training for Las Vegas today before the limited seating is gone. Best of all, you can order with the peace of mind that comes with our 100% money back Satisfaction Guarantee.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Announcing: 11 New Dates and Cities added to our Office Manager Training Series

Last month I posted a message from my office manager Craig. The biggest question we received was “When are you going to do an office manager 101 course near me?”

Because of this we have added 13 new cities and dates to make it more convenient for you to send your manager to get trained.
Scroll to the bottom for the complete list of cities and dates.

Why send your office manager to Management 101?

As dentists we are trained to fix teeth and manage our patient’s oral health but we get very little or no training at all on how to run a dental office.
Then we hire an office manager and try to pass on our great wisdom to them. Can you see what the problem is here?

When I hired Craig to manage my office I purposely hired someone from outside the dental industry. Why? I didn’t want someone who understood just the dental industry (I knew they could learn that), I wanted someone that had experience running a large office and managing a large group of people.

Craig came from the telecommunications industry where he managed teams of over 300 customer service reps. Isn’t that what we need a manager to do, manage our team and provide excellent customer service?

It turns out that hiring Craig was a great decision. He has completely transformed the way our practice operates. He has implemented systems and automation without which an office as large as ours would be in chaos.

Our employees love him. Happy employees mean a much higher chance that you have happy patients.

The office manual alone is worth the cost of this course but you get so much more.

Here is a brief list of what is covered in Management 101 (click through for full descriptions):

Day 1 & 2: 9:00am to 5:00pm – How To Be A Top Manager

  1. Mastering HR
  2. Pay & Incentives
  3. Setting and Enforcing Policies
  4. Goal Setting – Executive & Staff
  5. Implementing Change
  6. Leadership Skills
  7. Office Management Automation
  8. Progressive Management Techniques (Staff Discipline)
  9. Hiring
  10. Training
  11. Termination
  12. Handling Overtime
  13. Scheduling
  14. Collecting money
  15. Marketing your dental practice (Guest Speaker)

Day 3: 9:00am to 5:00pm – Hands On Program – Create your Office Manual (optional)
•    Create your own office manual in this full day workshop.

Day 4: 9:00am to 5:00pm – Advanced Automation Training (Optional)
•    Work with our proprietary system developed specifically for dental office managers.
•    Learn how to reduce costs and increase productivity with Automated Manager. (AutomatedManager.com)

You can register for an upcoming event here.
We hope to see your manager at one of our events soon.

All for now.
Dr Dave

Upcoming Dates:

Las Vegas – April 16 – 19, 2013
Toronto – May 13 – 17, 2013
Honolulu – May 27 – 31, 2013
Chicago – June 10 – 14, 2013
New York – June 24 – 28, 2013
Los Angeles – July 8 – 12, 2013
Calgary – July 22 – 26, 2013
Anchorage – August 5 – 9, 2013
Boston – September 2 – 6, 2013
Las Vegas – Sept 17 – 20, 2013
Atlanta – October 14 – 18, 2013
Phoenix – October 28 – Nov 1, 2013
Denver – November 25 – 29, 2013

Register here

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.