CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Maniacs and Morons

I just heard the best analogy for dental productivity that I have ever heard.

We all reach a comfort zone with our production which is the net total of the way our office does hundreds of little things. These include the front desk, how the phone is answered, what you and your staff say and do, the procedures you are able to do, etc, etc.

And we all feel that what we are doing is right. We feel maxed out and could not possibly do more than we are doing and maintain quality.

So the analogy is driving a car.

When we are driving and someone goes flying past us at a high rate of speed, we think that he is a maniac; out of control, shouldn’t be on the road, etc.

Let’s say our production is $3000 per day. When we hear about someone producing $6000 a day we often have the same kind of feelings. He or she must be some kind of crazed maniac that is out of control and must be doing poor quality or over charging or somehow taking advantage of his or her patients.

Now how about the guy driving along at 40 in a 60 zone? You think he must be some kind of moron; what the heck is he doing??!!

So we judge other drivers according to the speed we like to go at and we judge other dentists in the same way.

When we produce $3000 a day, and hear of someone doing $1500 we wonder what is wrong with him because it is so obvious to you how to do $3000.

What we don’t realize is the guy who is doing $1500 a day thinks you are a maniac, and the guy doing $6000 wonders what the heck you are doing all day.

But the point is not what anyone thinks of anyone else.

After all the guy who passed you at high speed that you thought was a maniac, may be a professional race driver and may be safer at that speed than the rest of us are at the speed limit.

And in the same way it is possible to do excellent high quality dentistry at a high level of production. In fact the true irony of those criticizing the quality of someone’s else’s dentistry because their production is high, must not realize the only way to really hit big numbers is to do less basic dentistry and more complex (and expensive) dentistry.  So there is a very high likelihood the higher producer is doing higher quality work.

Most of us could learn to drive better if we took a driving course. These courses teach not only how to drive fast, but also how to drive more safely through greater awareness and control of your vehicle.

And yes, we could improve both our productivity and our quality with the right training as well. Especially in the area of dental case presentation.  Anyone can be a high producer if they are booked to do 4 bridges every day.

So don’t focus on the maniacs or morons out there; focus on yourself; are you really operating at your max, or do you have one or two higher gears that you haven’t hit yet?

Vroom vroom.

All for now,

Dr Dave

www.dentalmanagementsecrets.com

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

How do you get staff loyalty?

We have spoken to several offices interested in coming to Cabo, who basically decided not to go because they did not feel that their staff deserve it. They feel their staff are not loyal, and basically not that motivated, so why would they reward that?

Obviously that is a good point. Certainly if you have one staff member that is like that, you should replace them. But if your whole office is like that, then maybe you have not acted in such a way as to earn their loyalty.

We train a lot of dentists and dental teams and leadership and management skills have never been taught to dentists, so a lot of us just don’t know what to do. So it is no surprise that we get unmotivated teams.

But think about it. If you have an entire staff that is not loyal you can either replace them all, or find a way to turn around the office atmosphere.

It would be as if you had a disagreement with your child and they were mad at you. At some point you would have to go to them and try to settle the situation. Remember the question, “who’s the parent here?” You can’t expect your kid to come to you and try to resolve it.

So why do we think our staff will come around on their own? It’s like the wall plaque that says “Beatings will continue until Morale Improves”.

If you want to have loyal staff, especially if they are not like that now, then YOU need to make the first move. YOU need to show that you want their heart as well as their hands. You might even need to apologise for past behavior on your part. But you are the one who wants and needs the loyalty of your team, so you are the one that has to go after it. And the only way to get it is to deserve it.

You need to treat your entire team with respect each and every time you interact with them. It takes a long time to earn someone’s trust and 2 seconds to blow it. Think about your part in how they view you and the office.

I know that for our office, our trips to a course are a huge source of loyalty and staff retention. We all get to know each other much better and truly bond in a way we never could in the office.

Our problem has always been in finding a course that helps our entire office and is not directed to only one part of the team.

So we created the program that we always wished we had; sessions for the dentist on leadership so you learn how to create loyalty, sessions for the staff so they know what is expected, and sessions for the manager on how to pull it all together and keep it going month after month.

Just going on the trip improves loyalty, because a lot of your staff would never get to go to a place like this otherwise. And believe me they appreciate that. But the content is also geared to this exact outcome.

We get our staff to work 3 days for no salary to help subsidize the trip. That makes it affordable. And although they worked toward it, you will get a lot of credit for putting it all together.

We also only teach the principles we use in our own practice. We only teach what works. We have to run our office just like you do. We only want ideas that are proven in the real world, not theories.

If you want a great office that you love to come to every day, you need to make the first move. The longer you put it off, the longer you need to put up with people who don’t care and don’t try.

Join us in Cabo San Lucas for our team development seminar this January.

Take a break from winter, show your staff that you are in it for them too and they will respond, I guarantee it. After all, I said we only teach what we do in our office. This is what we do. Every year or two we go somewhere as a team.

Our office morale and staff retention have never been better since we started doing educational trips. And staff retention translates into patient retention and if you don’t know what that translates into then you REALLY need the course!

Hope to see you there.

Click here for more info.

All for now,

Dr Dave

www.dentalmanagementsecrets.com

P.S. January is coming upon us very quickly. And the all inclusive resort, Riu Palace, where we are holding it is filling up. So if you want to come, don’t procrastinate. Make a fresh start in 2014 and set the office and your life on a whole new track.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

New Event Details and 101 Webinar Recording

We have several exciting topics for this week’s post:

  1. New session at our upcoming event in Cabo San Lucas – Dental Office “Rejuvenation” Retreat – Riu Palace Cabo San LucasJan 23-26, 2014.
  2. More detail on what will be covered at the Cabo event.
  3. Announcement of Best Of Both Worlds – A joint event with Cleardent and Sinclair Dental in Las Vegas.
  4. Management 101 – Calgary, AB – July 23-26 – Still accepting registrations. And new webinar recording now available.

New Session At Our Cabo Event

We are pleased to announce that we have added another session to our event in Cabo San Lucas. “How to Market Your Dental Practice.” We have invited Trent Wehrhahn, the owner of Dental Growth Strategies, to put on this dental marketing training. Dental Growth Strategies has done the marketing for our office for the last 7 years. Trent brings over 10 years experience in marketing all types of businesses and over 7 years of marketing dental practices in both the US and Canada.

Here are some of the topics that will be covered:

  • History of Marketing and How It Has Shaped Dental Marketing (Not necessarily in a good way)
  • The difference between tactics and strategy in marketing
  • The decision making process of your prospects and how not getting this right can cost you thousands.
  • Review of Underleveraged Ads
  • The Results Formula – get it right every time
  • How to find and hit the right hot buttons to make your prospects take notice
    • Creating ads and content
    • Ad templates
    • Headline starters and cheat sheets
  • Graphic and web design – how to NOT get lead around by your designer
  • Blogs, Social Media, SEO and other online strategies
  • Putting it all together – making a system out of your marketing

We are excited at the added value for our attendees.


More Detail On What Will Be Covered At The Cabo Event

I will be speaking on how a dentist becomes not just a dentist, but a CEO.

I will discuss leadership issues like:

  • personal development for CEO’s,
  • where the office manager fits in and
  • where the dentist’s spouse fits in.

I will also be dealing with case presentation for all dentists including associates and how I produce $1200/hour in the dentist production section.

In the final session, all participants will set their goals, and we will make sure all the office goals are worthwhile and in sync. Everyone will know what they specifically, individually and as team members will be doing to make the office better upon their return.

You can register or get more info for the Cabo event here: https://dentalmanagementsecrets.com/cabo or by calling our travel agent, Cathy, at(403) 269-6075.

Dr Dave


The Best Of Both Worlds – September 26th – 27th – Las VegasCo-sponsored by Dental Management Secrets, Sinclair Dental and ClearDent.Keynote Speaker Dr. Ali Sadeghi: Successful Implant and Surgical OutcomesAlso featuring:

The Best of Both Worlds seminar is for every dental professional looking to hone their business, staff, and clinical skills for personal and professional success. Join four experts in the fields of digital dentistry, office management, and oral surgery for a two day, 16 CE Credit course to inspire your whole team. You’ll gain valuable new skills and ideas that can start paying dividends immediately, while enjoying all that Fabulous Las Vegas has to offer.

More details available at http://tbbw.ca or by calling 1-866-253-2748 ext. 6


Management 101 – Calgary, AB – July 23-26 – Still accepting registrations.

We have a great contingent already registered for our Calgary but we still have spots left. If you were thinking of sending your manager it’s not too late.

Our introductory webinar went well last week with several of you in attendance. We wanted to share the replay of that with anyone who might be interested in what is going to be covered in the Management 101 course. We have uploaded the video here: https://dentalmanagementsecrets.com/101video

More info and registration for Management 101 here:https://dentalmanagementsecrets.com/management-seminar-101

That’s all for now.

The Dental Management Secrets Team

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Automation For The Dental Practice

We love automation.Our staff salaries have dropped even as our revenues have increased over the past few years. They are now below 20%.We love our staff and they do a fantastic job of making sure our practice runs smoothly and every patient is satisfied with every interaction with our office. But we have eliminated several staff positions over the past few years.Here are some examples of what we have automated:

  1. All payroll calculations. We don’t figure out vacation pay, overtime, statutory holidays, bonus, banked time, etc.
  2. Our staff schedule; our staff shifts repopulate into the future.
  3. Staff shift swaps; our staff manages this themselves online without hassling the manager. Even temps have access to our open shifts; they can plug themselves in online from home with no temp fees.
  4. Reporting; Anything we want to know can be accessed instantly right down to how many appointments each reception has booked that day and for which provider.
  5. Tasks; even task requests are done online and staff have to click ‘completed’ when done. Nothing gets forgotten and no one needs to be chased.
  6. Self Monitoring. For example our hygienists can make sure their production is adequate based on their salary level.
  7. Patient appointment reminders; all automated.
  8. Patient announcements; we can send an automated phone message or email to all our patients in half and hour.
  9. Office entry; we have a key fob that registers who comes and goes and at what time.
  10. Chartless files; how many hours are spent looking for charts? In our office it is zero. We can have 3 people working on the same chart at the same time. Old files do not need to be found and removed and stored. We can look at charts from home. I could go on a long time on this one.
  11. We get patient feedback on their visits with an automatically generated post treatment assessment survey.
  12. Even our office birthday list is automated and you get an email when it is your turn to bring a cake.

This is not even a complete list of all that we have automated but it gives you a good idea where we are coming from.Plus everything we do can be done online; from home or vacation. My manager has done payroll for over 50 people from all over the country; even Disneyland.Keep in mind that not one of the above functions costs one cent of a staff member’s time to carry it out. You can see how staff costs can be reduced. Your staff are very valuable and the key to a successful practice. You just don’t want them doing these kinds of things.Contrary to popular belief, automation does not de-personalize your practice. Rather it frees you from repetitive time consuming tasks. It makes sure everything important gets done 100% of the time and it frees you up to do what you are supposed to be doing; looking after your patients!We love to teach what we have learned and hope you come to one of our upcoming seminars to learn about automation and a whole lot more.We have managers only seminars coming up in New York, Vancouver and Calgary, and an all office seminar coming up in Cabo San Lucas in Mexico in January.You can get info on all our programs here: https://dentalmanagementsecrets.com/All for now,Dr DavePS May 31, this Friday is the deadline for the early bird discount on our Cabo San Lucas seminar.

You can get info on that program here: https://dentalmanagementsecrets.com/cabo

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Cabo Early Bird Discount Expires May 31.

Our upcoming seminar is being held at an all inclusive resort. The good news is that it is a fantastic venue. The bad news is that they will not hold rooms for us. We have no idea how soon these places book up, but I know that the room price does increase as it fills.

If you want to go, please do not procrastinate. If you book now you save money on the seminar, the room and airfare as well. If you wait, you may not get accommodation at the resort at all. You may still be able to come to the seminar, but they charge a daily rate to come on property since free food and drinks are everywhere.

I wish we could guarantee rooms and rates, but they know that they can fill these rooms so they won’t let us hold any out of their inventory.So book now to save money and secure your spot. We do a series of meetings targeting different areas of the office so that everyone knows their role going home.It is equally valuable as a venue to get the owner/manager and possibly spouse on the same page. We will be dealing with this area as it is a frequent area of concern in our consulting.

All we need to hold your spot is a small deposit.

Hope to see you there.

Dr Dave

PS It is being held at Riu Palace in Cabo January 23-26, 2014.

More info here: https://dentalmanagementsecrets.com/cabo

Office Manager Webinar

I also wanted to let you know that we are going to be holding an introductory webinar for our office managers training course – Management 101. This will be an online introduction to what your office manager will learn at our 4 day intensive course.The webinar is Thursday, June 13th at 2pm Mountain time (4pm ET).

You can register for this webinar here: https://dentalmanagementsecrets.com/webinar

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Announcing The Cabo Retreat:

Announcing The Cabo Retreat:


Take Your Practice To The Next Level In Just 4 Sun-Drenched Days
In Cabo San Lucas
(And if you are thinking about extending your trip for more R & R, do it before the retreat, because afterwards, you’ll be anxious to get back to the office).

Lots of dentists provide cosmetic rejuvenation treatments for their patients that literally transform their lives. Dental Management Secrets provides office rejuvenation that can transform  your office as well as your life.

Today we are announcing another DMS event guaranteed*  to transform, rejuvenate, and take your practice to the next level.

I invite you and your staff to join us in January 2014 in Cabo San Lucas. I know it may seem a bit early for you to act on an event for next year, but because we have limited seating for my live speaking presentations, I  wanted to invite subscribers like you first.

Here’s How To Get Your Staff To Pay For Their Trip:
Another reason to book now is to give you enough time to follow a little secret tip that has helped us bring staff to events like this: Extend the Cabo trip offer to your staff in exchange for 3 extra days of work with no pay. You’ll need to schedule in 3 extra days you don’t normally work. All that production with no staff costs goes towards the cost of the trip. I can tell you that your staff will be enthusiastic, and appreciate the opportunity.

I’m especially looking forward to Cabo since my schedule of speaking and consulting engagements makes it impossible to speak at most other DMS training events, and this Cabo retreat has my full attention.

I hope you’ll join me, and share some of the practical insights – the secrets – that have helped me grow my practice to 12 dentists, 12 hygienists, and 35 support staff.

You may laugh a bit as well.

All we need to get you booked is a $100 non-refundable deposit per person. The balance is not due until 6 weeks prior to departure.

Register by calling our travel agent (Cathy Haslett) at (403) 269-6075. Cathy also has access to our special group pricing for the hotel.

See you and your staff in Cabo!

Dr Dave.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

A Little Mistake That Cost A Dentist More Than $30,000

When Dr Jones (not his real name) downloaded his office manual from a popular internet site, he thought he had taken care of a big potential problem, but instead he ended up having to pay a $30,000 employment claim.

It’s really simple – If you don’t have an office manual, you need one. If you do have one, you better know that it is the right one for you. In the US and Canada you have over 63 different labor jurisdictions, so to create one on your own with no experience is a really bad idea. And like Dr Jones, downloading the cheapest one you can find on the internet isn’t very smart either.

Here’s a better idea: Send your office manager for a four day program, and have a customized manual covering more than 50 topics and policies that do more than just protect you from “little mistakes.”

A good office manual will not only save you money, but actually make you money. In addition to covering key employment and liability issues, your manual should help reduce overtime, increase productivity and patient satisfaction, and provide consistent guidelines for training.
So which way would you handle this important business decision?

  1. Remain vulnerable with no manual,
  2. Use a cheap internet template that still needs hours of work and extensive lawyer review,
  3. Create your own from scratch with weeks of effort and potentially increase your liability, or
  4. Send your manager(s) to work with our professional team for a few days at our next Management 101 training, and have them return with a complete office manual that  protects your practice and increases productivity.

Our Management 101 Workshop does more than just create an office manual, it also includes training on all aspects of managing a dental office and successfully implementing your new office manual.   We now have an Office Manual Workshop and 4 Day Intensive Manager Training scheduled in 11 cities across North America.

Satisfaction Guaranteed

Now save $400 off our regular price of $1,595 and pay only $1,195 for our next 4 day training event in Las Vegas. Your satisfaction is guaranteed. If you don’t feel completely satisfied, we will refund 100% of your purchase price.

**The $400 savings applies to our next workshop only in Las Vegas April 16-19, 2013.**

More Details here or give us a call at (403) 984‑0114.

All for now,

Dr Dave

PS – You would spend more than $1,595 in legal fees on your manual alone!
Book your office manager training for Las Vegas today before the limited seating is gone. Best of all, you can order with the peace of mind that comes with our 100% money back Satisfaction Guarantee.

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

How to produce $100,000 per month – New Audio Program

For those of you who know that I have been in practice many years, this kind of a number may not seem that impressive.
But in this newsletter, I am not writing about me, I am writing about my son.

He graduated from dental school two and a half years ago.

When he started we sat down together and I gave him my best advice on how to be successful over 3 hour long sessions.
We recorded these sessions, so he could refer back to them from time to time.

He started off quite quickly and was producing $60,000 a month in no time and has been gradually increasing steadily over time.
But last month he hit $104.987.00.

And that is working a 35 hour week.

I finally realized that lots of people would benefit from our father/son chats, so I have made some copies and am making them available to you.

They talk about how to deal with patients, case presentation, and even how to manage large cases.

As always these are no risk; if you don’t agree that you received value of at least 10 times the purchase price I will send your money back.

The CD’s are $99 each or all 4 for $299, including shipping and handling.

Just some quick math, if you increase your production even $5000/month times 12 months and say 10 years that’s $600,000 or a 150,000% return on your money. And some of you will improve by $20,000 per month.

The best part is that you can use what Zig Ziglar calls Automobile University; you can learn this while driving to work.

To order, click here .

All for now,

Dr Dave
PS Make 2013 your breakthrough year

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

Announcing: 11 New Dates and Cities added to our Office Manager Training Series

Last month I posted a message from my office manager Craig. The biggest question we received was “When are you going to do an office manager 101 course near me?”

Because of this we have added 13 new cities and dates to make it more convenient for you to send your manager to get trained.
Scroll to the bottom for the complete list of cities and dates.

Why send your office manager to Management 101?

As dentists we are trained to fix teeth and manage our patient’s oral health but we get very little or no training at all on how to run a dental office.
Then we hire an office manager and try to pass on our great wisdom to them. Can you see what the problem is here?

When I hired Craig to manage my office I purposely hired someone from outside the dental industry. Why? I didn’t want someone who understood just the dental industry (I knew they could learn that), I wanted someone that had experience running a large office and managing a large group of people.

Craig came from the telecommunications industry where he managed teams of over 300 customer service reps. Isn’t that what we need a manager to do, manage our team and provide excellent customer service?

It turns out that hiring Craig was a great decision. He has completely transformed the way our practice operates. He has implemented systems and automation without which an office as large as ours would be in chaos.

Our employees love him. Happy employees mean a much higher chance that you have happy patients.

The office manual alone is worth the cost of this course but you get so much more.

Here is a brief list of what is covered in Management 101 (click through for full descriptions):

Day 1 & 2: 9:00am to 5:00pm – How To Be A Top Manager

  1. Mastering HR
  2. Pay & Incentives
  3. Setting and Enforcing Policies
  4. Goal Setting – Executive & Staff
  5. Implementing Change
  6. Leadership Skills
  7. Office Management Automation
  8. Progressive Management Techniques (Staff Discipline)
  9. Hiring
  10. Training
  11. Termination
  12. Handling Overtime
  13. Scheduling
  14. Collecting money
  15. Marketing your dental practice (Guest Speaker)

Day 3: 9:00am to 5:00pm – Hands On Program – Create your Office Manual (optional)
•    Create your own office manual in this full day workshop.

Day 4: 9:00am to 5:00pm – Advanced Automation Training (Optional)
•    Work with our proprietary system developed specifically for dental office managers.
•    Learn how to reduce costs and increase productivity with Automated Manager. (AutomatedManager.com)

You can register for an upcoming event here.
We hope to see your manager at one of our events soon.

All for now.
Dr Dave

Upcoming Dates:

Las Vegas – April 16 – 19, 2013
Toronto – May 13 – 17, 2013
Honolulu – May 27 – 31, 2013
Chicago – June 10 – 14, 2013
New York – June 24 – 28, 2013
Los Angeles – July 8 – 12, 2013
Calgary – July 22 – 26, 2013
Anchorage – August 5 – 9, 2013
Boston – September 2 – 6, 2013
Las Vegas – Sept 17 – 20, 2013
Atlanta – October 14 – 18, 2013
Phoenix – October 28 – Nov 1, 2013
Denver – November 25 – 29, 2013

Register here

CANADA OFFICE

#30 1221 Canyon Meadows Dr
SE Calgary, AB T2J 6G2

Phone: (403) 984‑0114

U.S. OFFICE

40837 N 97 St
Scottsdale, AZ 85262

Phone: (480) 840‑7323

Copyright © 2015 Dental Growth Strategies. All Rights Reserved.

CAN. Phone: (403) 984‑0114 | U.S. Phone: (480) 840‑7323

A word from my office manager

This month, I have a guest writer.

Craig Hayes is my dental office manager who not only manages our huge 12 dentist office, but also works with me on consulting and he has also been running hands on training seminars for dental office managers over the last 2 years.

Craig does not come from a dental background. In his previous career working for a large public telecom company, he saved them $8 Million. They were going to write off $12 Million and he found a way to reduce it to only $4 Million. Still a lot, but a lot better than it was. So he has real world experience as well as dental. He was managing over 300 people at that time. He has the HR skills to show your manager how to make your office run well.

I want you to read what he says but more importantly, read the reviews from the dentist owners of some of the practices whose managers we have trained so far.

First, here is Craig:
I find it difficult knowing that we have answers that can save dentists a ton of heartache, not to mention money.

Like a dentist I have the knowledge and skill to deliver the equivalent of preventive dentistry, only in my case it is preventive management. It is much better to catch decay while it is small. A filling is so much better than a endo, crown (post etc.) or worse yet an extraction if it was really left too long.

It is also true that a staff hand book is so much better than a law suit. Imagine the trouble you would find yourself in if you were a dentist without any dental training, trying to diagnose and fix a problem. I see this every time I hold these seminars, managers managing without the proper training; it’s like an assistant performing an endo.

I‘m reminded of the office we warned that without changing their management style they would lose all their employees, well they’re all gone now. Or the time when an office allowed me to review their homemade Rule Book; we warned them they were headed for a lawsuit, today they are in court facing over $100,000 in labor board actions.

My advice; have the filling done now rather than waiting till it hurts…. Catch the problems while they are small. Send your manager to one of our upcoming courses. (One of which starts April 16 – 19 in Las Vegas) plus we have added many other dates.

Rather than give you more negative horror stories, here are some glowing reviews of the positive changes in some of the office managers we have trained:
________________________________________
I have seen so much progression in her both professionally and personally, She has taken so much of the workload off of me and the weight off of my shoulders. She is both kind and gentle in the way that she deals with the staff.
~Dr. K on N*****
________________________________________
We now have a direction, and no longer feel like we’re walking around blind. Our clinic has both a clear vision and we’re confident in L****’s role in helping to make this vision a reality.
~Dr. R, on L****
________________________________________
Having promoted an internal candidate with no management experience or training, we were expecting Management 101 to increase the ratio of hits to misses. We’re thrilled to say that it eliminated the misses altogether!
~Allan H, on K******
________________________________________
Since the completion of 101, we are implementing SYSTEMS to be more productive and efficient in the practice and we couldn’t have done it without J***. BRAVO. We are looking forward to more learning objectives after 201 is completed.
Dr. M, on J***
________________________________________
The biggest change I’ve seen since T**** came back from Management 101 is in her confidence. She has the confidence to deal with most issues that arise, without needing to check with me. This is particularly true when staff issues arise. She knows how to direct our team members to do what she wants, rather than “asking” them. Where she encounters an issue, she has begun implementing and enforcing clear policies. We’ve also been consistently meeting our targets, which makes everyone happy!
Dr. S, on T****
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I just wanted to let S****** know how invaluable she’s been, and it takes me awhile to put things in to words. Thank you so much for these great
courses. I’ve needed this fantastic combination of a great office manager and great training to make her even more knowledgeable. So here we go:
S****** has always been our “go to girl” in the office and my sounding board for my ideas,my goals and visions for the office, many which I
haven’t been able to achieve much to my frustration. Becoming the office manager was the natural transition for S******. Since taking
the first management course, she has turned out a fantastic, much overdue office manual,implemented many office protocols, revamped our
scheduling of both patients and staff, which has increased our patient care and almost eliminated overtime. She has cleaned up our A/R, which
was a mess!
S****** has also begun streamlining our Hygeine, CDA and Reception teams, ensuring that all protocols are followed, and every person will have some degree of crosstraining. She shares the same visions for our office that I do, and is the person to take it to the next level. In short, she has my back, and I have hers.
Dr S on S******
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Here are the comments for K*** on her improvements and accomplishments since management 101.

K*** has integrated several changes to our office since her first course. She has brought in new evaluation forms for our staff and has been performing all of our staff evaluations. She has reorganized the administration of the front desk area and brought in the greeter position which had improved patient flow at the front desk. She has been able to delegate many duties to other admin staff and has been able to focus on reducing receivables with great success. She is better able to organize her time so she can more often start and complete tasks. K*** has always had good ideas to improve our office and now she is in the position to implement these ideas. We look forward to her continued growth and improvement!

Drs. B, K, B,and W
________________________________________

Anyway, I think you get the idea.

The common element is how the manager has taken some of the burden off of the dentist. Who does not want that?

A great person with great training will be much more valuable to your office than a great person that just does not know what to do.

In fact, untrained managers burn out and leave because it is so stressful doing everything the hard way.

And your office manager is usually your best staff member, so if they burn out and leave, you have lost your best and brightest.

The course is not expensive and we offer a full refund including airfare after Day 1 if you are not completely blown away.

You can sign up here: https://dentalmanagementsecrets.com/management-seminar-101

All for now,
Dr Dave

PS As you may have gathered from the comments above, we have a second level that we call 201, so there is continuity. It is not a one stop’ rah rah’ then go back to the old ways type of program.

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