Dental Practice Management

/Dental Practice Management
9 09, 2017

The 9 P’s Of Customer Service In Dentistry

By |2018-01-09T19:24:59+00:00September 9th, 2017|Dental Practice Management, Dental Productivity, General|0 Comments

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the patient's requirements are met. We’ve put together some of the characteristics of good customer service we call the 9 P’s: Patience: Not only is patience important to patients, [...]

20 12, 2013

Why Dental Management Seminars Don’t Work

By |2017-01-26T17:01:55+00:00December 20th, 2013|Dental Office Management, Dental Office Manager Training, Dental Practice Management, Personal Growth|0 Comments

This title may come as a surprise since I host and present practice management seminars. If a dentist takes a course he or she will learn some good material. But I also know that the impact is exponentially higher when we get a chance to also help your staff see how the office needs to [...]

15 10, 2013

How do you get staff loyalty?

By |2015-04-22T23:48:26+00:00October 15th, 2013|Dental Office Management, Dental Office Manager Training, Dental Practice Management|0 Comments

We have spoken to several offices interested in coming to Cabo, who basically decided not to go because they did not feel that their staff deserve it. They feel their staff are not loyal, and basically not that motivated, so why would they reward that? Obviously that is a good point. Certainly if you have one [...]

28 08, 2013

Your best Future Patient is your Current Patient

By |2017-01-26T17:01:55+00:00August 28th, 2013|Dental Office Management, Dental Office Manager Training, Dental Practice Management, Personal Growth|0 Comments

Dentists are obsessed with new patients and new patient flow. No dentist is ever satisfied with the number of new patients they see. Dentists see new patients as a source of new income and also an indicator of practice health. And that is true, they are. Those are key numbers and it is important for [...]

11 07, 2013

Please accept this as my two week notice – From Your Office Manager

By |2017-01-26T17:01:55+00:00July 11th, 2013|Dental Practice Management|0 Comments

Please accept this as my two week notice... Over the past six years I have had the privilege of speaking with hundreds of Dental Office Managers. Now I’m not sure if you dentists are aware, but a number of your clinic managers have their resignation letter already typed up on their computer. It’s just a [...]

28 05, 2013

Automation For The Dental Practice

By |2017-01-26T17:01:56+00:00May 28th, 2013|Dental Practice Management|0 Comments

Automation for the Dental Practice We love automation. Our staff salaries have dropped even as our revenues have increased over the past few years. They are now below 20%. We love our staff and they do a fantastic job of making sure our practice runs smoothly and every patient is satisfied with every interaction with [...]

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