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10 10, 2017

When Employees Don’t Perform, Here Is What to Do… The Progressive Management Process

By |2018-01-09T19:24:59+00:00October 10th, 2017|Uncategorized|0 Comments

Most managers dislike having to deal with employees who are not performing up to standards more than anything else. They would rather spend their time on activities such as setting goals, reviewing progress, and eliminating problems employees experience as they strive to complete their work. However, it is a part of the job that should [...]

18 09, 2017

How Much Does Good Customer Service Cost?

By |2018-01-09T19:24:59+00:00September 18th, 2017|Dental Office Management, Uncategorized|0 Comments

First, let’s start with how much bad customer service can cost your practice. Unless you are providing substandard dental care, most patients who are lost are because of poor customer service. Depending on where that patient came from, you have a certain acquisition cost or investment in that patient that you need to recoup but [...]

28 08, 2017

Customer Service Excellence In Dentistry

By |2018-01-09T18:56:28+00:00August 28th, 2017|Uncategorized|0 Comments

To us dentists, providing great dental care is our top priority, and it should be. The thing many of us forget is that getting great dental care is only part of the patient experience. When a patient goes home with a new crown or a toothache that is fixed they feel you have just done [...]

5 07, 2017

Is it important for your office manager to have dental experience?

By |2017-07-27T18:14:30+00:00July 5th, 2017|Dental Office Manager Training, Uncategorized|0 Comments

Much of the time the manager of a dental office gets promoted within the office from positions such as dental assistant or receptionist. Yes, these people usually have a wealth of experience in the dental field but usually have little or no training on how to manage a dental office properly. So, the answer to [...]

27 06, 2017

Discover the Fortune That Lies Hidden In Your Office Manager

By |2017-07-27T18:14:30+00:00June 27th, 2017|Dental Office Manager Training, Uncategorized|0 Comments

A good office manager is an asset to your office, but a great office manager can make you millions!  What is the difference between a good office manager and a great one? Training.  Without the proper training most office managers never reach their full potential because they spend their time on tasks that are not [...]

27 05, 2017

Who is Your Manager?

By |2017-07-27T18:14:30+00:00May 27th, 2017|Dental Office Manager Training, Uncategorized|0 Comments

Dentists have a history of being dissatisfied with the performance of their manager. But is it any surprise that they usually fail? Most dental office managers come from a background of dental assisting or dental reception. And they are usually the best you have had in your office at those functions. But management is a [...]

30 01, 2015

What dentists can learn from Target Canada

By |2017-01-26T17:01:55+00:00January 30th, 2015|Uncategorized|0 Comments

Just a few weeks ago I shared a pretty typical experience for Target shoppers in Canada. [See the article here]. It’s a good example of how poorly trained managers can bleed your business to death. When Target moved into Canada it opened stores across the country rapidly. One of the compromises a business makes when [...]

21 01, 2015

A Little Mistake That Is Probably Costing You Thousands Of Dollars…

By |2015-04-22T23:48:25+00:00January 21st, 2015|Uncategorized|0 Comments

After over 10 years working with dentists and their staffs, I believe the single most costly mistake is lack of training. In almost every 101 workshop, the most common complaint from staff relates to living with the stress that comes from the expectation to handle all the detail of managing a dental office, without the [...]

15 12, 2014

You are invited to management 301

By |2015-04-22T23:48:25+00:00December 15th, 2014|Uncategorized|0 Comments

3 Days Of Proven Productivity and Team-Building Coming To Miami This January  Whether it’s your first time, or looking to return for more practice-building knowledge, we invite you to join us January 23, 24, & 25, 2015 for our latest training at the Riviera Hotel South Beach, in beautiful Miami Beach, FL. This secluded retreat [...]

4 12, 2014

Black Friday Management Fiasco

By |2017-05-08T15:43:56+00:00December 4th, 2014|Uncategorized|0 Comments

By Craig Hayes, Office manager/Management Trainer On Black Friday I witnessed some of the worst management I have seen in years.  People were at their worst and managers were so poorly trained things went from bad to worse.   I would like to tell you the story and how the problem could have been avoided with [...]

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