Why Training Fails
Of course, your staff needs to be trained. Without training, they are like a ship without a rudder, doing whatever comes easily to them; Otherwise known as the path of least resistance. Why do something [...]
9 Tips for Conducting a Good Staff Meeting
No one really likes a staff meeting but they are a necessary part of managing a dental office. Making sure they are run properly can make the difference between meetings that everyone dreads or ones [...]
How Do You Set a Policy, and Enforce It?
Policies allow you to set guidelines on how you want pretty much any part of your practice to operate. Without policies, your staff really have no direction. How to set a policy. First you need [...]
How to Terminate an Employee*
Terminating an employee is never easy. Whether it's the first time or the 50th, every case is difficult, emotional and stressful. But no matter how difficult it is for you, it's obviously more difficult for [...]
When Employees Don’t Perform, Here Is What to Do… The Progressive Management Process
Most managers dislike having to deal with employees who are not performing up to standards more than anything else. They would rather spend their time on activities such as setting goals, reviewing progress, and eliminating [...]
How Much Does Good Customer Service Cost?
First, let’s start with how much bad customer service can cost your practice. Unless you are providing substandard dental care, most patients who are lost are because of poor customer service. Depending on where that [...]