OFFICE MANAGER TRAINING
Virtual Online Training
Over 40 Years of Dental Practice Management Experience
We’ve crammed over 40 years of Dental Practice Management experience Into these intensive virtual workshops designed for dental office managers.
Register / View Course Outlines
Read seminar training outlines, select course dates and register online
Dental Management Secrets is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 03/01/2017 to 02/29/2020 Provider ID# 368363
Patient/Customer Excellence
Virtual Training Registration
PURCHASE ALL MODULES AND SAVE 10%
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Patient/Customer Excellence, All Modules
SKU PCE-ALLPURCHASE ALL MODULES$537.30 $597.00
PURCHASE INDIVIDUAL MODULES @ $199 EACH
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Management 101
Virtual Training Outline
We’ve crammed over 40 years of Dental Practice Management experience Into this intensive virtual workshop designed for dental office managers. 9 comprehensive modules can be purchased individually for $199 each or in a package for $1,611.90 - a 10% savings!
MGMT 101, MODULE 1
Mastering Human Resources
- Maintenance, awareness of, and compliance with local and federal labor laws
- Recruitment, selection, and onboarding (resourcing)
- Employee record-keeping and confidentiality
- Organizational design and development
- Business transformation and change management
- Performance, conduct, and behavior management
- Industrial and employee relations
- Human resources (workforce) analysis and workforce personnel data management
- Compensation and employee benefit management
- Training and development (learning management)
- Employee motivation and morale-building (employee retention and loyalty)
- Knowing the pulse of your team
- Situation role-playing real-life Management decision
- Working The Win-Win Solution
MGMT 101, MODULE 2
Change Management
- We walk through implement Change in your practice Utilizing Kotter`s 8-Step Change Model
MGMT 101, MODULE 3
Leadership Skills
- Leading by teamwork
- How to create a team
- Hearing and responding
- Making your practice the best practice to work at
- Win them over, and they will stay forever
MGMT 101, MODULE 4
Hiring
- Hiring your next superstar
- Why we fail when hiring
- Seven Hiring Tips
- Interview process
- Phone Interview
- First Interview
- Second interview
- Conducting an Interview
MGMT 101, MODULE 5
Progressive Management & Termination
- Verbal Warning
- Verbal Written Warning
- Written May Memo
- Written Will Memo
- Components of May & Will Memos
- Having A Follow-up Conversation
- Suspension
- Steps in a termination
- Termination letters
MGMT 101, MODULE 6
Wages & Policies
- How to set Wages and incentives
- Discuss bonuses and how/why they
- Setting up Policies
- Enforcing Policies
- Setting Up your Smart Goal
MGMT 101, MODULE 7
Team Handbook Creation, Part 1
- Welcome letter
- History
- Managers Mission Statement
- Employee Relations Principles
- Employee Responsibilities
- Office Conduct Rules
- Introductory period of Employment – Probation Period
- Employee Definition
MGMT 101, MODULE 8
Team Handbook Creation, Part 2
- Employee Guidelines
- Attendance
- Work Schedules
- Breaks
- Confidentiality and Release of Information
- Salary Reviews
- Objective Reviews
- Benefits
MGMT 101, MODULE 9
Team Handbook Creation, Part 3
- Paid and Unpaid Leave
- Harassment and Personal Discrimination
- Non-Gossip Policy
- Continuing Education
- Computer Access Agreement
- Oath of Confidentiality
- Mission Statement
Management 201
Virtual Training Outline
We’ve crammed over 40 years of Dental Practice Management experience Into this intensive virtual workshop designed for dental office managers. 5 comprehensive modules can be purchased individually for $199 each or in a package for $895.00 - a 10% savings!
- We can’t change on a dime, but we can change
- Kotters 8 – step Change model
- What has (needs) to change
- Patient skills:
- Patience
- Attentiveness
- Clear communication Skills
- Knowledge in their field
- Ability to use positive language
- Acting skills
- Time management skills
- Ability to “read” patients
- A calming presence
- Patient skills (cont.):
- Goal oriented focus
- Ability to handle surprises
- Persuasion skills
- Tenacity
- Closing abilities
- Willingness to learn
- Phone Skills
- Reducing bottle necks
- Job description development
- Creating training
- Template creation
Patient/Customer Excellence
Virtual Training Outline
We’ve crammed over 40 years of Dental Practice Management experience Into this intensive virtual workshop designed for dental office managers.
- What’s happening in the global dental market
- What’s happening in your dental market
- How does all this affect you
- Succeeding in this environment\
- What has been your real key success
- Who’s the boss
- Whose name is important
- Problem solving
- Patient Interaction
- What is patient interaction
- What is the goal of every interaction with our patients
- Forms of interaction
- Phone
- Greeting
- Do’s
- Don’ts
- Texting
- Face to Face
- How do we increase the chances of having happy (friendly) patients
- How do we deal with unhappy patients
- How should we respond
- Winning our patients over
- Emergencies
- Having a positive attitude
- Where will I start
U.S. Office
40837 N 97 Street
Scottsdale, AZ 85262
Phone: (480) 840-7323