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Patient/Customer Excellence, All Modules
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Patient/Customer Excellence, All Modules

PCE-ALL
$537.30
In stock
1
Product Details

PATIENT/CUSTOMER EXCELENCE COURSE OUTLINE

  • What’s happening in the global dental market
  • What’s happening in your dental market
  • How does all this affect you
  • Succeeding in this environment\
  • What has been your real key success
  • Who’s the boss
  • Whose name is important
  • Problem solving
  • Patient Interaction
  • What is patient interaction
  • What is the goal of every interaction with our patients

  • Forms of interaction
    • Phone
      • Greeting
      • Do’s
      • Don’ts
    • Email
    • Texting
    • Face to Face
  • How do we increase the chances of having happy (friendly) patients
  • How do we deal with unhappy patients
  • How should we respond
  • Winning our patients over
  • Emergencies
  • Having a positive attitude
  • Where will I start

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